&lt;p&gt;Returns within 30 days from receipt of order can be returned for 
exchange, refund or credit at Femvia 's discretion. Please be aware
 that specific manufacturers have more restrictive return policies. All 
products returned must be 100% complete, contain all original boxes and 
packing materials, have original UPC codes on the products, contain all 
manuals, blank warranty cards and other accessories and documentation 
provided by the manufacturer. If any of the above is not returned with 
the item, you may be subject to a repackaging fee, which will be 
determined on a case by case basis.&lt;/p&gt;
&lt;br&gt;
&lt;p&gt;Femvia accepts returns on merchandise from select manufacturers 
within 30 days from receipt of order. Original shipping charges are not 
refunded on returned items unless there was an error on our part. Please
 note: if you were eligible for free shipping on your order, and are 
returning for a refund, then the actual cost for shipping may be 
deducted from your refund. Customer is responsible for shipping charges 
on returned items. All shipping cost for returned merchandise will be 
paid for by the shipper. No C.O.D. on shipments will be accepted. Only 
shipping cost for incorrect items delivered to the customer will be paid
 for. We will not refund the extra shipping cost of express delivery. We
 will only refund shipping cost if the item is returned by First Class 
Mail, US Priority Mail or UPS Ground Shipping. If items are returned by 
express delivery, refund will only cover up to 6.00 pounds.. &lt;br&gt; &lt;br&gt;Femvia strongly recommends you fully insure your return shipment in case it is
 lost or damaged and to use a carrier that can provide you with proof of
 delivery for your protection. &lt;br&gt; &lt;br&gt; &lt;strong&gt;DEFECTIVE&lt;/strong&gt; 
returns can be returned directly to femvia within 30 days receipt, 
at femvia's discretion for: credit, replacement, exchange or 
repair. &lt;br&gt; &lt;br&gt; &lt;strong&gt;NON-DEFECTIVE&lt;/strong&gt; returns can be accepted
 directly by&amp;nbsp; femvia within 30 days from receipt, at femvia's 
discretion for credit or exchange. All NON-DEFECTIVE returns for refund 
are subject to a 15 percent restocking fee. &lt;br&gt; &lt;br&gt; &lt;strong&gt;DAMAGED ITEMS&lt;/strong&gt;
 If merchandise arrives damaged: save the merchandise and the original 
box and packing it arrived in, notify femvia immediately to arrange
 for a carrier inspection and a pick up of damaged merchandise.&lt;/p&gt;
&lt;br&gt; &lt;strong&gt;Our Contact Information&lt;/strong&gt;
&lt;p&gt;If you have any other question from our website, please do not 
hesitate to contact us, we will reply you in 24 hours., welcome to your 
order on our website.&lt;/p&gt;