&lt;p&gt;&lt;b&gt;What is your return&amp;amp;exchange policy?&lt;/b&gt;&lt;br&gt;1. You must make a
 return or exchange request within 14 days of receiving the package (the
 date of receipt is determined by the date of the logistics delivery).&lt;br&gt;2. Products must be returned unworn, unwashed, in their original condition and with all tags attached.&lt;br&gt;3. The following items cannot be returned, refunded or exchanged:&lt;br&gt;&lt;br&gt;(1) Items on Sale&lt;br&gt;(2) Silk Underwear&lt;br&gt;(3) Gift&lt;br&gt;(4) Customized Items&lt;br&gt;&lt;br&gt;4. We do not accept packages that are returned directly without contacting us in advance. &lt;br&gt;&lt;br&gt;5. Packages without a return tracking number will not be processed for a refund or exchange.&lt;br&gt;&lt;br&gt;If I meet the above conditions, how do I start a return or exchange?&lt;br&gt;&lt;/p&gt;&lt;b&gt;Return&lt;/b&gt;&lt;br&gt;&lt;br&gt;1. Please email us with the reason for your return.&lt;br&gt;&lt;br&gt;2. We will provide you with the appropriate return address as soon as we receive your email.&lt;br&gt;&lt;br&gt;3. Please provide us with the return tracking number once you sent the package out.&lt;br&gt;&lt;br&gt;4.
 We will refund you as soon as we receive your return. Please note that 
the $18 shipping fee you paid for your order is non-refundable.&lt;br&gt;&lt;br&gt;&lt;b&gt;Exchange&lt;/b&gt;&lt;br&gt;&lt;br&gt;Please
 email us to let us know exactly what you are returning and the product 
you would like to exchange. (Specific steps refer to the return process)&lt;br&gt;If both items are the same price, we will send you a new replacement directly after we receive your return.&lt;br&gt;If
 there is a price difference between the two items, we will provide you 
with a gift card for you to reorder without shipping charges.&lt;br&gt;&lt;br&gt;&lt;b&gt;Please note:&lt;/b&gt;&lt;br&gt;&lt;br&gt;1.
 We will only support shipping your replacement for one time at no 
charge. For the second exchange request, you need to pay $10 for 
shipping.&lt;br&gt;2. Your exchanged items are not allowed to be returned again.&lt;br&gt;3. The final interpretation of the terms and conditions belongs to Femvia team.&lt;br&gt;&amp;nbsp;&lt;br&gt;&lt;b&gt;How much do return cost?&lt;/b&gt;&lt;br&gt;Shipping costs for returns as well as exchanges will be covered by you.&lt;br&gt;If
 your product is not working due to a material or manufacturing error or
 you have received the wrong product, please email us at&amp;nbsp; sales#femvia.com(replace # with @)&amp;nbsp; within 14 days with an appropriate photo 
description. We will provide you with a specific solution. If your order
 exceeds the deadline, we will not process it. &lt;p&gt;&lt;/p&gt;